Job Description
Monday–Friday | 7:00 AM–3:30 PM | $25–$27/hr | Paid Weekly
START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE
Our most important competitive advantage is our people. CULTURE – INTEGRITY – FAMILY. As a Customer Service Coordinator, you’ll be part of a dynamic team in an essential industry we’ve proudly served since 1933. This role offers hands-on experience, real growth potential, and the opportunity to build a long-term career in transportation and logistics.
In this position, you’ll support shop management through customer communication, scheduling, inventory coordination, and administrative support. You’ll gain proven industry knowledge and resources to develop your operations and fleet maintenance background. We promote from within based on performance, with the ideal progression path leading to an Operations Supervisor role. Experience in the automotive or heavy-duty truck industry is a plus.
Schedule & Pay
- Monday – Friday
- 7:00 AM – 3:30 PM
- Pay: $25.00 – $27.00 per hour
- Paid weekly
Responsibilities
- Customer Service
Improve quality and consistency of customer communications
Serve as customer interface for issue resolution and satisfaction
Execute customer communication protocols for PM scheduling, breakdowns, and vehicle status updates
Drive improvement of Customer Satisfaction (CSI) scores - Workflow Management
Enhance branch productivity through effective scheduling and planning
Create repair order tasks and update work planning sheets
Review maintenance reports and schedule preventative maintenance and follow-ups
Coordinate with rental counters, vendors, and customers for repairs and substitute units
Support management by freeing time to focus on shop operations - Parts Management
Manage inventory planning, warranty execution, and cost containment
Conduct physical inventory and manage parts ordering, receiving, stocking, and invoicing
Coordinate parts pickup and delivery
Recommend min-max inventory levels
Manage parts obsolescence and warranty returns
Maintain parts room organization and cleanliness - Administrative
Handle incoming shop calls
Maintain vehicle maintenance files
Process accounts payable
Create repair orders for technicians - Additional Responsibilities
Support cost containment and productivity initiatives
Perform other duties as assigned