Job Description
We’re seeking a friendly and detail-oriented Customer Service Representative for a short-term, one-month assignment at our Fresno location. This is a great opportunity to contribute to a fast-paced team while delivering excellent support to our valued customers.
In this role, you’ll serve as the first point of contact for incoming service calls and supply orders related to copier equipment. You'll be responsible for answering inquiries, coordinating with our service dispatch team, and ensuring timely responses to customer needs.
The ideal candidate is professional, organized, and thrives in a customer-focused environment. If you enjoy helping others and have a knack for keeping things running smoothly, we’d love to hear from you!
Schedule & Pay
- Monday-Friday
- 7am-5pm
- 1 month assignment
Responsibilities
- Answer inbound service and supply calls from customers regarding copier/printer equipment.
- Process and track supply orders, including toner and maintenance kits.
- Create and dispatch service tickets to field technicians based on urgency and location.
- Provide basic troubleshooting assistance to help customers resolve minor issues over the phone.
- Maintain accurate records of customer interactions and service history in our system.
- Follow up to ensure customer satisfaction and timely resolution of all requests.
- Monitor incoming low toner notifications from our various cloud systems