Job Description
Under the supervision of the Customer Service Manager, this position supports the Customer Service, Dispatch & Sales Teams in all areas of these departments. Is responsible for supporting and demonstrating the Core Values of Integrity, Safety, Respect, Customer Focus, Quality, Innovation and Financial Success. Performs other related duties as assigned.
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https://elitehrcareers.com/office/
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Call or text Angela @ 916-718-4229
Schedule & Pay
Pay: $21-22/HR
Winter Hours (October to March)
- 6:45am – 4:00pm
Summer Hours (April to September)
- 6:15am – 4:30pm
Responsibilities
- Answers phones in a courteous and friendly manner and refers calls to appropriate party.
- Process sales orders and change-orders received from customers and sales representatives, set-up sales order, terms, payer, and pre-lien data in SAP for initial order.
- Enter sales orders and change-orders into SAP and distribute copies to appropriate departments.
- Issues invoices, returns for credit, credit and debit memos following the guidelines outlined in policy documents.
- Changes delivery notes to reflect loading changes and inventory shortages.
- Process notification request for new material set-up in SAP to Yard Supervisor.
- Assist in managing location pricing structure with sales teams in SAP, prepare and enter yearly pricing increases.
- Process credits for customers as required by accounts receivable.
- Process and mail daily invoices and credits.
- Develops a working knowledge of all products and established procedures.
- Provide marketing support for samples, catalogs and information requests.
- Responsible for assisting in maintenance of inventory of marketing materials.
- Works with Sales Teams to coordinate customer requests and to help provide superior customer service.
- Become knowledgeable on all products and recommended installation requirements.
- Attends safety meetings and abides by all safety rules set forth by company and governmental regulatory agencies; ensures that hazardous conditions are reported and corrected.
