Job Description
The Customer Service Coordinator, or CSC , will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management. In this role, you will acquire proven industry knowledge, skills and resources to develop your operations & fleet maintenance background. We allow you to carve out your own career path and promote from within , based on performance. The ideal path of progression in this role is an Ops Supervisor.
If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place. Competitive pay & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares!
YOUR JOB SEARCH ENDS HERE.
Schedule & Pay
- Pay: 23/HR
- M-F
- 7AM START TIME
Responsibilities
CUSTOMER SERVICE:
- Improve the quality and consistency of customer communications and meet customer's expectations.
- Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction.
- Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates.
- Improve the quality and consistency of customer communications and ensure customer's expectations are met.
- Drive improvement of Customer Satisfaction (CSI) scores.
WORKFLOW MANAGEMENT:
- Enhance branch productivity through effective work scheduling and planning.
- Create repair order tasks and update work planning sheet.
- Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up.
- Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements.
- Coordinate outside repair with vendors and customers.
- Provide a resource that allows the management team time to effectively manage shop operations.
PARTS MANAGEMENT:
- Contribute to cost containment through effective inventory planning and warranty.
- Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery.
- Make recommendations on min-max levels to the inventory planning team.
- Manage parts obsolescence.
- Ship warranty and return parts.
- Organize and ensure cleanliness in the parts room.
ADMINISTRATIVE:
- Effectively handle all incoming shop calls.
- Clerical duties within the shop operations which include vehicle maintenance files.
- Process all Account Payable.
- Create repair orders for technicians.
Additional Responsibilities:
- Contribute to cost containment through effective inventory planning and warranty.
- Enhance branch productivity through effective work scheduling and planning.
- Performs other duties as assigned.
