Job Description

Start Your Career Path with a Company That Has a Future!
We are currently hiring individuals who are interested in building a career in the transportation industry. This position offers an exciting opportunity to learn how to manage a heavy-duty truck repair shop while receiving paid training. If you're looking for a rewarding career with growth potential, this is the perfect place to start.

The position requires a completed 4-year degree and is based in Tukwila, WA. As a trainee, you'll gain hands-on experience and develop the skills necessary to succeed in the industry. Please note that work schedules may change as you progress through the training program, allowing for increased responsibilities and learning opportunities.

Salary for this position is determined based on factors such as internal equity, market data, the applicant's skills, relevant experience, and any additional certifications or degrees. We offer a competitive compensation package and the chance to grow within a stable and forward-thinking company.

Essential Job Functions
  • Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
  • Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
  • Partner with Sales staff on customer calls for new business and increased customer satisfaction.
  • Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
  • Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
  • Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
Schedule
  • 10 hour shift
  • 12 hour shift
  • 8 hour shift
  • Monday to Friday
Location

Tukwila, Washington, United States

Skills & Requirements
  • Bachelor's degree required.
  • One (1) year or more customer service with issues resolution experience preferred.
  • Detail oriented with excellent follow-up practices.
  • Strong verbal and written communication skills.
  • Instills commitment to organizational goals.
  • Capable of multi-tasking, highly organized, with excellent time management skills.
  • Able to prioritize work.
  • Flexibility to operate and self-driven to excel in a fast-paced environment.
  • Strong mechanical skills.
  • Effective interpersonal skills.
  • Excellent influencing skills.
  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
  • Ability to work independently and as a member of a team.
  • Strong PC knowledge/skills to include spreadsheet and word processing software packages advanced required.
  • Basic understanding of Business Finance, controls and metrics beginner required.
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