Job Description
Under the direct supervision of the Customer Service Manager, this position plays a key role in supporting the Customer Service, Dispatch, and Sales Teams. The role involves a variety of administrative and operational tasks designed to ensure seamless communication and collaboration between departments, contributing to an efficient and customer-focused work environment.
The individual in this role is expected to embody and promote the organization’s Core Values, including Integrity, Safety, Respect, Customer Focus, Quality, Innovation, and Financial Success. This means consistently demonstrating professionalism, a proactive attitude, and a commitment to excellence in every interaction—both internally with team members and externally with clients and partners.
In addition to daily responsibilities, the role requires adaptability and a willingness to take on other related duties as assigned. This flexibility helps ensure departmental goals are met and supports the company’s mission to deliver outstanding service and maintain strong customer relationships.
Schedule & Pay
- Pay: $21/HR
- Monday-Friday
- 7am-4pm
Responsibilities
- Answers phones in a courteous and friendly manner and refers calls to appropriate party.
- Process sales orders and change-orders received from customers and sales representatives, set-up sales order, terms, payer, and pre-lien data in SAP for initial order.
- Enter sales orders and change-orders into SAP and distribute copies to appropriate departments.
- Issues invoices, returns for credit, credit and debit memos following the guidelines outlined in policy documents.
- Changes delivery notes to reflect loading changes and inventory shortages.
- Process notification request for new material set-up in SAP to Yard Supervisor.
- Assist in managing location pricing structure with sales teams in SAP, prepare and enter yearly pricing increases.
- Process credits for customers as required by accounts receivable.
- Process and mail daily invoices and credits.
- Develops a working knowledge of all products and established procedures.
- Provide marketing support for samples, catalogs and information requests.
- Responsible for assisting in maintenance of inventory of marketing materials.
- Works with Sales Teams to coordinate customer requests and to help provide superior customer service.
- Become knowledgeable on all products and recommended installation requirements.
- Attends safety meetings and abides by all safety rules set forth by company and governmental regulatory agencies; ensures that hazardous conditions are reported and corrected.
