Job Description
Position Summary
The “Ops Manager ” manages the operations and personnel for locations with approximately 1200 truck units . Roles including Operations Supervisors, Technicians-In-Charge, and/or Customer Service Coordinators, as well as Technicians, Service Employees and/or a Parts Responsible Person report to you and are there to support the needs of the assigned location.
The Ops Manager must be able to accomplish results through direct involvement and limited delegation of work and responsibilities, thus ensuring business objectives and labor requirements are met. The Ops Manager is responsible for ensuring the customer's needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business measured through leadership competencies and business metrics. This position is responsible for the management of the location(s) performance against metrics to meet and/or exceed assigned objectives. This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes, Standard Operating Procedures and Standard Repair Practices, the Ops Manager is responsible for adhering to all Maintenance Operations policies and procedures.
This role may also be a developmental position to prepare incumbents for the Senior Operations Manager role because we allow you to carve out your own career path and promote from within , based on performance. The continuous, on-the-job experience here opens up other opportunities and provides a long-lasting career. This position comes with a competitive salary and yearly bonus. We also offer a full benefits package, 401k employer match, and a discount on shares!
Job Requirements
- H.S. diploma/GED required.
- Associate's degree preferred.
- Bachelor's degree preferred.
- Four (4) years or more in an operations environment required.
- Three (3) years or more supervisory experience required.
- Travel: 1-10%
- Ability to optimize execution of complex strategic labor, financial, quality, operating, safety and asset processes and related metrics
- Assumes personal responsibility for actions
- Strong sense of personal accountability and a proven track record of achieving desired results
- Strong verbal and written communication skills
- Ability to work with reporting systems to pull data for analysis and decision making (preferred)
- Demonstrated commitment to a safe work environment, quality execution and customer service as evidenced by previous experience and performance track record
- Ability to build strong customer relationships
- Must have demonstrated customer service focus
- Must have demonstrated workflow analysis and management skills
- Demonstrates problem solving skills
- Ability to independently solve complex operational problems in a timely fashion
- Ability to proactively resolve critical customer issues with large key accounts
- Ability to lead, train and develop a self directed management workforce, including effective delegation and management of assigned work
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
- Ability to work independently and as a member of a team.
- Flexibility to operate and self-driven to excel in a fast-paced environment.
- Capable of multi-tasking, highly organized, with excellent time management skills
- Detail oriented with excellent follow-up practices
- Experience using Microsoft word and excel intermediate preferred
- Experience with Fleet management Software preferred
- Exposure to working with strategic labor, financial, operating, quality, safety and asset processes as well as related metrics required
- Maintenance and Technical experience in a shop environment preferred
Benefits
For all Full-time positions only : We offer comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Salary:
- $105K/Year
- 10 %Bonus
- Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicant’s skills; prior relevant experience; certain degrees or certifications, etc.
- The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.
