Job Description
We are immediately hiring a Permanent Full-Time Operations Management Trainee. This role is a paid training opportunity to learn how to manage a heavy-duty truck repair shop while gaining hands-on experience across all aspects of the business.
The Operations Management Trainee supports shop management processes and assists with cost savings, customer retention, and metric-based initiatives. This is a fast-paced training program that touches every area of the business unit, providing the knowledge, skills, and resources needed to build a strong operations and fleet maintenance background.
⚠️ This position requires a completed 4-year college degree.
Essential Job Functions
- Learn to manage a heavy-duty truck repair shop while being paid to train
- Support shop management processes and assist with cost savings initiatives
- Work cross-functionally with Operations, Asset Management, Sales, Quality, and Rental Management
- Participate in a fast-paced program covering all aspects of the business unit
- Develop operations and fleet maintenance knowledge and skills
- Manage customer relationship activities, including proactive customer management, issue resolution, and satisfaction
- Coordinate with the rental department to maximize utilization without impacting lease customers
- Partner with Sales staff on customer calls to support new business and customer satisfaction
- Manage running costs and maintenance overhead
- Ensure company policies and processes are followed to optimize costs
- Coordinate with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction
- Ensure accurate PM scheduling, breakdown management, and vehicle status updates
- Oversee technician work planning for efficiency, training, and flexibility
- Relocation within the business unit is required upon completion of the training program
- Perform other duties as assigned
- Build and maintain professional relationships across all organizational levels