Job Description
Build your career with a company that has a bright future! Experience in a heavy-duty truck or automotive repair shop is a plus. This role may serve as a developmental position to prepare you for the Ops Manager role.
Located in Tukwila, WA, you'll have the opportunity to grow and gain valuable experience in shop operations while advancing within the company.
Join us and take the next step in your career with a company that values growth and development!
Salary:
- $75K to $80K per year
- Salaries may be supplemented with a bonus as applicable and/or as business conditions allow.
- Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicant's skills; prior relevant experience; certain degrees or certifications, etc.
If interested please apply online at https://www.elitehrlogistics.com/jobseekers/
Essential Job Functions
Workflow Management:
- Analyze, plan, and schedule work, assigning tasks to technicians and tracking productivity.
- Conduct shift and shop meetings, and review/approve ROs.
- Ensure all warranty policies and procedures are followed.
- Manage triage of unscheduled customer drive-ins, assign work, and communicate with customers.
- Perform yard checks to ensure proper work scheduling and prioritization.
Labor Management:
- Oversee, train, and develop all assigned personnel.
- Handle performance management for all team members.
Customer Management:
- Build and maintain customer relationships, ensuring satisfaction, issue resolution, and vehicle uptime.
- Follow customer communication protocols for PM scheduling, breakdowns, and vehicle status updates.
- Conduct customer visits as needed per the Customer Care Plan.
Asset Management:
- Direct team in maintaining the appearance and upkeep of the location, ensuring adherence to 65 standards.
- Evaluate and recommend shop tooling and equipment needs.
- Assist in vehicle specifications and service processes, and ensure vehicles meet SAM specifications.
- Manage parts inventory, policies, and procedures.
Quality Management:
- Conduct quality inspections for PMs and repairs, and perform in-process reviews for non-PM work.
- Analyze breakdown root causes, implement corrective actions, and escalate when necessary.
- Work with the Service Manager to ensure proper technician training and prioritize the TOPS plan based on breakdown and rework trends.
- Ensure cleanliness and quality of vehicle repairs.
- Maintain compliance with safety and EPA regulations and requirements.
Financial Management:
- Ensure shop delivers on Net Maintenance Cost per Unit goals without compromising quality or safety.
- Control costs within the maintenance operations budget and location P&L statement.
- Execute maintenance initiatives to meet or exceed financial targets.
- Manage payroll, purchase order approvals, invoice, and fuel reconciliations.
- Handle customer bill-backs, including identification, review, and approval.
- Ensure proper documentation and reporting of re-billable activity and maintain data integrity in the Shop
- Management Online system.
Performs other duties as assigned
