Job Description

As a Shop Supervisor at out Portland location, you’ll be part of a fast-paced team, driven to succeed and empowered to develop your operations & managerial career. This is an essential industry and we’ve been in the game since 1933!
Position Summary:

The Shop Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In· Charge, Customer Service Coordinators, Technicians, and Service Employees. The Shop Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. They are responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Shop Supervisor will be cross functionally trained in order to be able to back up others within the shop.

Hours: 6AM-3PM

Schedule: Monday – Friday

Salary: $75,000/annually

Job Requirements
  • H.S. diploma/GED required
  • Associate's or Bachelor’s degree preferred or 1-3 years or more experience in a maintenance operations environment required.
  • Maintenance and Technical experience in a shop environment required
  • Supervisory experience preferred
  • Experience with a Shop Management System preferred
  • Microsoft Office intermediate preferred
  • We promote a drug free & safe work environment. Employment offers are contingent on successful completion of drug screen and background check.
Location

Portland, Oregon, United States

Duties
  • Workflow Management: Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval
  • Labor Management: Provides management, training and development of all personnel assigned
  • Customer Management: Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime.
  • Asset Management: Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility.
  • Quality Management: Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center Ensure Cleanliness and quality of repair for all maintained vehicles
  • Financial Management: Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction ensuring proper documentation and explanation/ reporting of a re·billable activity
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